Whirlpool EH1500 - Manual (Page 7)

If you need service or assistance, we suggest
you follow these four steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without toois of any kind.
If electricity goes off:
Learn how long power will be off by calling the
power company.
• If service is to be interrupted 24 hours or less, keep
freezer closed. Most food will stay frozen.
• If service is to be interrupted longer than 24 hours,
do this:
1. Remove all unfrozen food and store in a frozen
food locker, OR...
2. Place 2 lbs. (0.9 kg] of dry ice in freezer for every
cu. ft. of freezer space. This will keep frozen foods
for 2 to 4 days. Wear gloves to protect your hands
from dry ice burns.
3. If neither food locker storage or dry ice is avail­
able, use or can perishable food at once.
• The length of time food will stay frozen depends on
several factors. For instance: a full freezer will remain
cold longer than a freezer partially filled. And a
freezer full of meat will stay cold longer than a
freezer filled with baked goods. Also, if the food still
contains ice crystals, it may be safely refrozen, al­
though the quality and flavor may be affected. Use
this food as soon as convenient. If the condition of
the food is poor or is in any way questionable, it is
wise to dispose of it.
If freezer stops running:
• Check to see if power cord is plugged into the
outlet.
• Check fuse box or circuit breaker.
• Check electric company for a power failure.
• Be sure Temperature Control is turned ON.
If motor seems to run too long
On hot summer days or if room is hot, motor will run
longer to provide correct amount of cooling.
If freezer feels warm
During normal operating conditions the freezer
transfers heat removed from food packages and air
space to the outside room air The freezer cabinet
may feel warm.
If frost builds up on the trim strip around top of
cabinet
1. Check the fit of the lid to make sure it is sealing. With
the lid closed, press down firmly on the edges or at
the center of the lid. This pressure will cause the
flexible lid to fit flat against the cabinet and seal.
2. Do not open or close the lid by grasping a corner.
Use the handle.
2. If you need assistance*...
Call Whirlpool COOL-LINE® service assistance
telephone number. Dial free from:
Continental U.S......................... (800) 253-1301
Michigan.................................... (800) 632-2243
Alaska & Hawaii ....................... (800) 253-1121
and talk with one of our trained Consultants. The
Consultant can instruct you in how to obtain satisfac­
tory operation from your appliance or, if service is
necessary, recommend a qualified service company
in your area,
3. K you need service*...
Whirlpool has a na­
tionwide network of
franchised TECH-CARE"
Service
Companies.
TECH-CARE service
technicians are trained
to
fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States.
To locate
TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number (see Step 2] or
look in your telephone directory Yellow Pages under:
APPLIANCES - HOUSEHOLD- ELECTRICAL APPLIANCES-
MAJOR - SERVICE & REPAIR MAJOR - REPAIRING & PARTS
OR
WHIRLPOOL APPLIANCES WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE FRANCHISED TECH-CARE SERVICE
Whirlpool
r£G^-GA/f^f
FRANCHISED SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple ..
SERVICE COMPANIES
XYZ SERVICE CO
999-9999 123 Maple................................... 999-9999
OR
WASHING MACHINES, DRYERS
& IRONERS - SERVICING
WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
SERVICE COMPANIES
XYZ SERVICE CO
123 Maple ... . 999-9999
4. K you have a problem*...
Call our COOL-LINE service assistance telephone
number (see Step 2) and talk with one of our
Consultants, or if you prefer, write to:
Mr Stephen E. Upton
Senior Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
*lf you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This informa­
tion is needed in order to better respond to your
request for assistance.