Cadillac 2008 SRX - Manual (Page 424)

Calling for Assistance
For prompt and efficient assistance when calling,
please provide the following to the Roadside Service
Representative:
• Your name, home address, and home telephone
number
• Telephone number of your location
• Location of the vehicle
• Model, year, color, and license plate number of the
vehicle
• Odometer reading, Vehicle Identification
Number (VIN), and delivery date of the vehicle
• Description of the problem
Towing and Road Service Exclusions
Specifically excluded from Roadside Service coverage
are towing or services for vehicles operated on a
non-public roadway or highway, fines, impound towing
caused by a violation of local, Municipal, State, Provincial
or Federal law, and mounting, dismounting or changing of
snow tires, chains, or other traction devices.
Roadside Service is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Cadillac and General Motors of Canada Limited
reserve the right to make any changes or discontinue
the Roadside Service program at any time without
notification.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests that you simply drop the
vehicle off for service, you are urged to do so as early in
the work day as possible to allow for the same day repair.
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