Buick 2009 Enclave - Manual (Page 384)

STEP TWO: If after contacting a
member of dealership management,
it appears your concern cannot
be resolved by the dealership
without further help, in the U.S.,
contact the Buick Customer
Assistance Center by calling
1-800-521-7300. In Canada,
contact General Motors of Canada
Customer Communication Centre
by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Please
have the following information
available to give the Customer
Assistance Representative:
• Vehicle Identification Number.
This is available from the
vehicle registration or title, or
the plate at the top left of
the instrument panel.
• Dealership name and location
• Vehicle delivery date and present
mileage
When contacting Buick, please
remember that your concern
will likely be resolved at a dealer’s
facility. That is why we suggest
you follow Step One first if you have
a concern.
STEP THREE — U.S. Owners:
Both General Motors and your
dealer are committed to making sure
you are completely satisfied with
your new vehicle. However, in
the United States, if you continue to
remain unsatisfied after following
the procedure outlined in Steps One
and Two, you can file with the
BBB Auto Line Program to enforce
your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New
Vehicle Limited Warranty. Although
you may be required to resort to
this informal dispute resolution
program prior to filing a court action,
use of the program is free of charge
and your case will generally be
heard within 40 days. If you do not
agree with the decision given in
your case, you may reject it
and proceed with any other venue
for relief available to you.
You may contact the BBB Auto
Line Program using the toll-free
telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
7-2 Customer Assistance Information