AltiGen MAXCS 7.5 Salesforce Connector Configuration Guide - Manual (Page 14)

MaxCS Salesforce Configuration Guide Page 14 of 17
• Log Path – Shows the path to the folder where log files are written.
Troubleshooting
This section describes a few issues that could arise while using the MaxCS Connector, and how you can
try to resolve them.
The Connector Panel Does Not Open
If the MaxCS Connector panel does not appear, follow these steps:
1. Check with your administrator, to make sure that your user account has been added to the list of
users who can access the MaxCS Connector.
2. Within Salesforce.com, click either Accounts or Contacts to open one of those pages.
3. If you still do not see the MaxCS Connector panel, check whether the left panel has been hidden.
If this is the case, a small arrow appears on the left side, as shown in the next figure. Click the
arrow to expand the panel.