Caldera Highland Series - Manual (Page 10)

SPA WATER TROUBLESHOOTING
Page 8
Cloudy Water • Inadequate filtration/dirty filter. • Clean filter with a filter cleaner or degreaser.
• Excessive oils/organic matter. • Shock the spa with “RENEW”.
• Improper sanitation. • Increase sanitizer to recommended level.
• High pH and/or high alkalinity. • Adjust pH; add “SPA DOWN”.
• Suspended particles/organic matter. • Use clarifier.
• Overused or old water. • Drain the spa, clean and refill.
• Ozone malfunction. • Contact your Caldera dealer.
Water Odor • Excessive organics/too many chloramines/ • Shock the spa with “RENEW”.
bromamines - insufficient free available chlorine.
• Improper sanitation. • Increase sanitizer level to recommended level.
• Low pH. • Raise pH with “SPA UP”.
Chlorine Odor • Too many chloramines-insufficient free available chlorine. • Shock the spa with “RENEW”.
• Low pH. • Adjust pH; raise pH with “SPA UP”.
Musty Odor • Bacterial or algae growth. • Shock the spa . If problem is visible,
draining and cleaning may be required.
Foaming • Buildup of body oils, lotion and chemicals • Add defoamer or drain and refill.
resulting in soap or detergent.
• Overused or old water. • Drain and refill.
• Excessive organics. • Shock with “RENEW”.
Organic Buildup/Scum • Body oils and dirt. • Wipe off scum with a clean rag. Depending on
Ring Around The Tub severity - drain spa, use a spa surface and tile
cleaner to remove the scum, refill spa and
adjust water.
• Inadequate filtration. • Clean filter with a filter cleaner or degreaser.
Algae • High pH. • Shock with “RENEW”; adjust pH.
• Low free chlorine/bromine. • Shock with “RENEW”; maintain sanitizer at
recommended level.
Eye Irritation • Low pH. • Raise pH with “SPA UP”.
• Insufficient free available chlorine/bromine. • Shock with “RENEW”.
Skin Irritation/Rash • Unsanitary/polluted water. • Maintain recommended sanitizer residual at
all times; super-chlorinate.
• Chlorine/bromine level too high (above 5 ppm FAC). • Allow chlorine/bromine level to drop below
5ppm before using spa.
Stains • pH or total alkalinity too low. • Adjust pH and total alkalinity; use sequestering
agent; drain and clean with appropriate product.
• High iron or copper in water source. • Use sequestering agent for metals; adjust water.
Scale • Too much calcium dissolved in water-pH. • Adjust total alkalinity and pH levels by adding
the appropriate sodium bisulfate product; with
concentrated scale deposits - drain the spa,
scrub the scale off, refill the spa and balance the
water.
SYMPTOM PROBABLE CAUSE SOLUTIONS