Windy Nation Complete Off-Grid Solar Kit - Manual (Page 20)

Complete Off-Grid Solar Kit Manual
Revision 2.0
7.3 S UPPORT
If you are experiencing technical problems and cannot find a solution in this manual, please contact Windy
Nation Inc. for further assistance.
• Call: (805) 323-6445
• Email:
[email protected]
• Write: 1082 Front Street, Unit B, Ventura, CA 93001
For challenging issues or to just ask a question, consider using our FREE Community Forums! Consult our
community of DIYers for fast answers to all your questions.
Post on our Forums:
http://www.windynation.com/community/
7.1 L IMITED W ARRANTY
Windy Nation warrants that Solar Panel Off-Grid Kit (the “Product”), will be free from manufacturing defects in
materials and workmanship under normal authorized use consistent with product instructions for a period of one
(1) year from the date the original purchaser (“Customer”) receives the Product (the “Warranty Period”). This
warranty extends only to the original purchaser. The Customer’s sole and exclusive remedy and the entire
liability of Windy Nation, its suppliers and affiliates for breach of the warranty is, at Windy Nation’s option, either
(i) to replace the Product (or defective component part(s)) with a new or reconditioned Product (or component
part(s)); (ii) to repair the reported problem; or (iii) to refund the purchase price of the Product. Repaired or
replaced products are warranted for the remainder of the original warranty period only. No employee, agent,
dealer or other person is authorized to give any warranties on behalf of Windy Nation not expressly set forth in
this limited warranty.
7.2 R ESTRICTIONS
No warranty will apply if the Product (i) has been altered or modified except by Windy Nation; (ii) has not been
installed, operated, repaired, or maintained in accordance with instructions supplied by Windy Nation; (iii) has
been subjected to abnormal physical, thermal or electrical stress, misuse, negligence, or accident. If Windy
Nation determines that the problem with the Product is not due to a manufacturing defect in Windy Nation’s
workmanship or materials, or otherwise does not qualify for warranty repair, then the Customer will be
responsible for the costs of all necessary repairs and expenses incurred by Windy Nation.
7.3 W ARRANTY C LAIMS & R ETURN P ROCEDURES
To be eligible for service under this warranty, the Customer must submit a service request within the Warranty
Period by contacting Windy Nation in writing or via telephone and obtaining a Returned Materials Authorization
(“RMA”) number. This RMA must be obtained before returning any product under this warranty. Notification
must include a description of the alleged defect, the manner in which the Product was used, the serial number,
and the original purchase date in addition to the name, address, and telephone number of the Customer. Within
five (5) business days of the date of notification, Windy Nation will provide the Customer with an RMA number
and the location to which the Customer must return the defective Product. Any Product returned for warranty
service shall be shipped at the expense and risk of the Customer. The Customer must return the entire Product
kit (or, if authorized by Windy Nation, the defective component parts), within fifteen (15) days after issuance of
the RMA number. Windy Nation will be under no obligation to accept any returned Product that does not have a
valid RMA number. Customer’s failure to return the Product within fifteen (15) days of its receipt of an RMA
number may result in cancellation of the RMA. All parts that Windy Nation replaces shall become Windy
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