C. Crane Super USB WiFi Antenna II - Manual (Page 14)

Page 14 Super USB WiFi Antenna
FAQs and WiFi Troubleshooting
Q. My computer is not showing that the antenna is
plugged in. What is wrong?
A.
Check the connection between the antenna and the
cable to be sure they are tightly connected. There
should be no gap showing the silver USB connector.
Q. My software shows that the antenna is connected
but when I try to use my internet browser am un-
able to view anything. What should I do?
A.
You may not have a strong enough WiFi connection.
Check the signal strength to be sure that the signal
is above 35%. If the signal is low, you can try relo-
cating or repositioning the antenna with a better line-
of-sight view to the WiFi source.
Q. Is there a location on the web to download an-
other copy of the software CD?
A.
Yes, see the C. Crane web site at this address:
http://www.ccrane.com/antennas/wifi-antennas/
super-usb-wifi-antenna.aspx
Q. Which side (front or back) faces the window when
using the suction cups?
A.
Itʼs up to you. The Super USB WiFi Antenna is
omni-directional, and so it can receive the signal
from any direction.
Q. Can I use a USB extension cable to add on to the
the cable that comes with the USB WiFi Antenna?
A.
No, the Super USB WiFi Antenna comes with a 15-
foot USB cable. 15-feet is the maximum length of a
USB cable because of power loss if a longer cable
is used.
For more troubleshooting and FAQs see the CCrane web
site at: http://www.ccrane.com/antennas/wifi-antennas/
super-usb-wifi-antenna.aspx