Cadillac 2011 CTS-V Sports Sedan - Manual (Page 470)

Black plate (10,1) Cadillac CTS/CTS-V Owner Manual - 2011
13-10 Customer Information
Scheduling Service
Appointments (U.S. and
Canada)
When the vehicle requires warranty
service, contact the dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, the
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until
it can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call the
dealership, let them know this, and
ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day-repair.
Courtesy Transportation
Program (U.S. and
Canada)
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid‐specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled “Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally
be completed while you wait.
However, if you are unable
to wait, GM helps to minimize
inconvenience by providing several
transportation options. Depending
on the circumstances, the dealer
can offer one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one‐way or round‐trip shuttle service
within reasonable time and distance
parameters of the dealer's area.
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead
of the dealer's shuttle service, the
expense must be supported by