Warranty – B&C Technologies DP-250 Industrial User Manual
Page 38
Warranty
For a copy of the commercial warranty
covering your particular dryer(s), contact
the distributor from whom you purchased
the equipment and request dryer warranty
form, or visit our website:
www.bandctech.com.
NOTE: Whenever contacting the B&C
Technologies for warranty information, be
sure to have the dryer(s) model number and
serial number available so that your inquiry
can be handled in an expeditious manner.
C. RETURNING WARRANTY PART(S)
ALL dryer or parts warranty claims or
inquires should be addressed to the B&C
Technologies. To expedite processing, the
following procedures must be followed:
1. No parts are to be returned to B&C
Technologies without prior authorization
(Return Material Authorization) from the
factory.
NOTE: An RMA (Return Material
Authorization) is valid for 60 days from date
of issue.
a. The RMA issued by the factory as well as
any other correspondence pertaining to the
returned part(s) must be included inside the
package with the failed merchandise.
2. Each part must be tagged with the
following information:
a. Model number and serial number of the
dryer from which part was removed.
b. Nature of failure (be specific).
c. Date of dryer installation.
d. Date of part failure.
3. The company returning the part(s) must
clearly note the complete company name
and address on the outside of the package
as well as the RMA number.
4. ALL returns must be properly packaged
to insure that they are not damaged in
transit. Damage claims are the responsibility
of the shipper.
IMPORTANT: No replacements, credits, or
refunds will be issued for merchandise
damaged in transit.
5. ALL returns should be shipped to B&C
Technologies in such a manner that they are
insured and a proof of delivery can be
obtained by the sender.
6. Shipping charges are not the
responsibility of B&C Technoloiges. ALL
returns should be prepaid to the factory.
Any C.O.D. or COLLECT returns will not
be accepted.
IMPORTANT: NO replacements, credits, or
refunds will be issued if the claim cannot be
processed due to insufficient information.