Troubleshooting – Snow Joe MJ403E Mow Joe 17-Inch 13-Amp Electric Lawn Mower/Mulcher User Manual
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• Do not cover the lawn mower with a solid plastic sheet.
Plastic coverings trap moisture around the mower, which
can corrode the unit.
• The handle can be completely folded for compact storage
of your lawn mower. Start by loosening the handle knobs
on each side of the upper handle and fold down the upper
handle (Fig. 8).
• Next, loosen the handle knobs on each side of the lower
handle. Pull outwards on each side of the lower handle
and lift the sides of the lower handle past the edges of the
handle mounting brackets. Fold the lower handle forward,
making sure not to bend or kink the power cord. (Fig. 8).
Troubleshooting
Faults that cannot be rectified with the aid of this table may
be rectified by a company specialist only. Please call the
Snow Joe
®
/Sun Joe
®
customer service center at
1-866-766-9563.
Fig. 8
Upper handle
Upper handle knob
Lower handle
Lower
handle
knob
Handle
mounting
bracket
Motor does not run
Motor power drops
Grass catcher is not
filled Sufficiently
• Check mains connection cable
and circuit-beaker (fuse)
• Start mower on short grass
or in an area that has already
been mowed and tilt back
• Clean discharge channel/
housing (the mowing blade
must rotate freely)
• Correct the cutting height
• Correct the cutting height
• Clean discharge channel/
housing
• Have mowing blade
resharpened/replaced
(contact an authorized
Snow Joe
®
/Sun Joe
®
service center)
• Correct the cutting height
• Allow the lawn to dry
• Have mowing blade
resharpened/replaced
(contact an authorized
Snow Joe
®
/Sun Joe
®
service center)
• Clean the grille on the
grass collection bag
• Clean the discharge
channel/housing
Problem
Remedy