Kontron KOPS i5-4400E - Manual (Page 13)

6. Troubleshooting KOPS-Family - User’s Guide
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6. Troubleshooting
1. The KOPS-System does not start up
a. Does the KOPS-Family fit properly in the Option Slot? Are the screws
tightened properly?
b. The BIOS settings in the KOPS-System may have been changed in that way
that the KOPS-System only starts up if the on/off switch is pressed.
Press the on/off switch or reset the original BIOS settings.
2. The KOPS-System starts up but there is no picture on the display
a. Did you choose “option” as input on the display?
b. If you have connected an external display, the internal display could
be deactivated.
Please connect an external display again and configure the monitor
controls under display, in the control panel.– the internal display has to
be primary.
c. If you changed the BIOS settings the consequences described in 2b could
occur. Therefore please reset the BIOS settings.
3. The picture is out of focus.
a. Is the resolution set correctly?
The native resolution of your display/projector is described in the
datasheet or manual of your device. This resolution should also be chosen
in the operating system of the KOPS-System.
b. The display might have been set to another size. Push the button “size”
or “aspect” of your remote control until you see a green “standard” on the
screen.
4. After installation / de-installation of software the system is slow /
unstable.
a. The operation system is limited by the software and/or parts of the
software concerning functionality and performance. Please install the
operating system again.
Remark 1: All stored data will be lost
Remark 2: The installation / reboot process can take 15 minutes.
Remark 3: Please make sure that you only download the image of the
operating system you own a license for.
5. A device connected by USB does not work properly
a. Make sure that all drivers have been installed successfully for your
USB device.
b. Please contact the manufacturer of the USB device
c. Please download the operating system again (please see 4b)
Remark 1: All stored data will be lost
Remark 2: The installation / reboot process can take 15 minutes.
d. Please ensure there is nothing else connected to the USB sockets, which
could be drawing additional power (for example a touch panel), thus
rendering your USB device undetectable