Kontron AM4520 Manual User Manual
Page 35
RETURNING DEFECTIVE MERCHANDISE
Before returning any merchandise please do one of the following if your product malfunctions:
•
Call
1.
Call our Technical Support department in North America at (450) 437-5682 and in EMEA at
+49 (0) 8341 803 333. Make sure you have the following on hand: our Invoice #, your
Purchase Order #, and the Serial Number of the defective unit.
2.
Provide the serial number found on the back of the unit and explain the nature of your
problem to a service technician.
3.
The technician will instruct you on the return procedure if the problem cannot be solved over
the telephone.
4.
Make sure you receive an RMA # from our Technical Support before returning any
merchandise.
•
Fax
1.
Make a copy of the request form on the following page.
2.
Fill it out.
3.
Fax it to us at: North America (450) 437-0304,
EMEA +49 (0) 8341 803 339
•
1.
in North America and at:
in EMEA. In the e-mail, you must include your
name, your company name, your address, your city, your postal/zip code, your phone
number, and your e-mail. You must also include the serial number of the defective product
and a description of the problem.
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AM4520 User’s Guide