Tri-Tronics Pro 500XLS - Manual (Page 14)

radio signal. Operate the Remote Trainer away from
these structures.
The receiver is on backwards. Position the collar so that
the light faces toward the dog’s nose. Page 10.
You’re experiencing temporary radio interference.
The radio signals from nearby CBs and walkie talkies can
reduce range. Wait a short while then try again, or move to
another area.
PROBLEM #3: The stimulation seems too high, not
high enough, or the dog does not seem to feel it
at all.
The collar strap is not tight enough. The collar should be
snug. Contact points must press against the dog’s skin to
provide efficient, consistent stimulation. Page 10.
The transmitter intensity knob is set on “N” or “T”. Select
a numbered position. Page 12.
The intensity position is not correct. The ideal intensity
level depends on the dog and the training situation. Try a
different level. See the training manual and video that came
with your Remote Trainer. Remember that the stimulation
button must be released for the new setting to take effect.
Page 12.
The contact points are too short for the dog’s coat type.
Use the long contact points instead. Page 8.
The batteries in the collar and/or transmitter need
charging. Recharge the batteries following the recommended
charging instructions. Page 17.
Debris or contaminants are interfering with electrical
stimulation. Clean the collar and contact point area. Page 19.
PROBLEM #4: The transmitter or collar light indicates
low charge very quickly.
The unit has been left on between training sessions.
Make sure the collar is turned off after use. Page 10.
You are training in very cold weather. The low battery
PROBLEM #1: No stimulation – the collar light won’t
illuminate when a transmitter button is pressed.
The collar has not been activated. The collar must be
turned on or it won’t work at all. Page 10.
The transmitter intensity knob is set on “N” or “T.” Select a
numbered position. Page 12.
An antenna is not installed in the transmitter, or is
broken or loose. The antenna must be inserted in the
transmitter for proper radio communication between it and
the collar. Page 9. Check the antenna for physical damage and
replace if needed.
The batteries in the collar and/or transmitter need
charging. Recharge the batteries following the recommended
charging instructions. Page 17.
The batteries are not taking a charge. Either you need new
batteries (page 18) or a battery charger is not working. The
lights on the transmitter and collar show whether current is
going through the charger when the charger is plugged into
the collar or transmitter charging jack. Finally, be sure the
electrical outlet is working. If you’re not sure, try another
outlet. If using a power strip, make sure it is switched on
and working.
You are using the wrong transmitter. If you own more
than one Remote Trainer, or are training with someone
who also has a Remote Trainer, check that you have not
accidentally switched transmitters.
PROBLEM #2: The Remote Trainer doesn’t have range,
or the range has been significantly reduced.
The antenna is not installed in the transmitter. The
antenna must be installed in the transmitter for proper radio
communication between the transmitter and the collar.
Page 9. Check the antenna for physical damage and replace
if needed.
Either you or the dog is shielded by a metal structure.
Metal fences, chain link dog enclosures, screen doors,
buildings, and other metal structures can affect the
Page 22 Remote Trainer Troubleshooting Guide Page 23