Tri-Tronics Pro 500 G2 User Manual
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Problem #5: The collar deactivates itself while training.
The batteries have run down. The collar light may require 20 seconds
to register “low batteries” after you turn the unit on. Check the
collar after 20 seconds to see if the low battery indicator is on.
You normally can complete a training session after the low battery
indicator flashes, but not in very cold weather.
Make sure the batteries are well charged.
Problem #6: The cradle light does not come on when
the receiver or transmitter is placed on the cradle.
Faulty cradles. Email us at [email protected],
call 1-800-456-4343, or visit our web site at tritronics.com
to order a replacement.
No AC current or contact is interrupted. Check all the connections.
Wipe connections for receiver, transmitter and cradle with a dry,
clean cloth. Be sure battery pack is securely attached.
Problem #7: The charging cradle becomes warm during charging.
This is not a malfunction. Heat build-up is normal. Do not charge in
extremely warm areas such as a closed vehicle in the sun and be sure
the vents are not blocked.
The intensity position is not correct. The ideal intensity level depends
on the dog and the training situation. Try a different level. See the
training manual and video that came with your Remote Trainer. Also
note that in very cold weather, you may need to use a slightly higher
setting to achieve the same level of intensity. Remember that the
stimulation button must be released for the new setting to take effect.
The contact points are too short for the dog’s coat type.
Use the long contact points instead.
The transmitter intensity dial is set on “N,” “T,” or “A.”
Select a numbered position.
The batteries in either the collar or the transmitter are dead.
Recharge or replace as needed.
Debris or contaminants are interfering with electrical stimulation.
Clean the collar and contact point area.
Problem #4: The collar light changes color to indicate low
charge very quickly.
The unit has been left on between training sessions. Make sure
the collar is turned off after use.
You are training in very cold weather. The low battery indicator
color change can occur prematurely in very cold weather.
Make sure the batteries are well charged.