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Technical support and customer service, Dellconnect, Technical support and customer – Dell Inspiron One 19 Touch (Late 2009) User Manual

Page 57: Service dellconnect

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Getting Help

When prompted by Dell’s automated telephone

system, enter your Express Service Code to

route the call directly to the proper support

personnel. If you do not have an Express

Service Code, open the Dell Accessories folder,

double-click the Express Service Code icon,

and follow the directions.

NOTE: Some of the services are not

always available in all locations outside

the continental U.S. Call your local Dell

representative for information on availability.

Technical Support and

Customer Service

Dell’s support service is available to answer

your questions about Dell hardware. Our support

staff use computer-based diagnostics to provide

fast, accurate answers.
To contact Dell’s support service, see “Before

You Call” on page 59 and then see the contact

information for your region or go to
support.dell.com.

DellConnect

DellConnect

is a simple online access tool that

allows a Dell service and support associate to

access your computer through a broadband

connection, diagnose your problem and repair it

all under your supervision. For more information,

go to www.dell.com/DellConnect.