Dell Inspiron One 2205 (Mid 2010) User Manual

Page 70

Getting Help

Remember to fill out the following Diagnostics

Checklist. If possible, turn on your computer

before you call Dell for assistance and call from

a telephone at or near the computer. You may be

asked to type some commands at the keyboard,

relay detailed information during operations, or

try other troubleshooting steps possible only at

the computer itself. Ensure that the computer

documentation is available.
Diagnostic Checklist

• Name:
• Date:
• Address:
• Phone number:
• Service Tag (bar code on the back of the

computer):

• Express Service Code:
• Return Material Authorization Number (if

provided by Dell support technician):

• Operating system and version:

• Devices:
• Expansion cards:
• Are you connected to a network? Yes /No
• Network, version, and network adapter:
• Programs and versions:

See your operating system documentation

to determine the contents of the computer’s

start-up files. If the computer is connected to

a printer, print each file. Otherwise, record the

contents of each file before calling Dell.

• Error message, beep code, or diagnostic

code:

• Description of problem and troubleshooting

procedures you performed: