Dell Inspiron One 2310 (Late 2010) User Manual

Page 59

Using Support Tools

NOTE: If you wait too long and the operating

system logo appears, continue to wait until

you see the Microsoft

Windows

desktop;

then, shut down your computer and try again.
NOTE: If you see a message stating that no

diagnostic utility partition has been found,

run Dell Diagnostics from the

Drivers and

Utilities disc.

If PSA is invoked:

a. The PSA will start running the tests.
b. If the PSA completes successfully,

the following message appears:

“No

problems have been found with

this system so far. Do you

want to run the remaining

memory tests? This will take

about 30 minutes or more.

Do you want to continue?

(Recommended).”

c. If you are experiencing memory issues,

press , otherwise press .

The following message appears:

“Booting Dell Diagnostic

Utility Partition. Press any

key to continue.”

d. Press any key to go to the Choose An Option

window.

If PSA is not invoked:

Press any key to start Dell Diagnostics from

the diagnostics utility partition on your hard

drive and to go to the Choose An Option

window.

4. Select the test you want to run.
5. If a problem is encountered during a test,

a message appears with an error code and

a description of the problem. Write down

the error code and problem description

and contact Dell (see “Contacting Dell”