Cornea Systems CT1702 - Manual (Page 45)

APPENDIX: Warranty
45
• Cornea shall not be liable for any incidental or consequential
damages resulting from the use of this product.
• Do NOT open the Monitor housing under any circumstances.
By opening the Monitor housing you will expose yourself to
possible electrical dangers and void all warranties.
Before Contacting Us…
In many cases, your Monitor may not need repair. Before you contact us,
please consult the troubleshooting section in your user’s guide to see if you
can easily remedy the problem yourself:
If this approach does not resolve your Cornea Monitor problem, please:
• Locate your proof of purchase date, indicated on your
receipt or invoice
• Get your product model and serial number (MPxxxxxxxx on the
back of your Monitor)
• Have the defective product in front of you and call us.
Cornea Technical Support Service
During all three years of product warranty, we support your basic
configuration, setup and troubleshooting questions, and when required,
we provide you with all instructions on how to return your product for
repair.
For support inquiries in the United States or Canada, please call:
1-800-681-6155
Monday through Friday
8 a.m. to 5 p.m. Pacific Time
Return Authorization Procedure
1. Contact Us
The Cornea Technical Support staff will help you identify if the unit
needs to be repaired.
2. Fill out an RMA (RETURN MERCHANDISE AUTHORIZATION) Form
Once repair service is required, you’ll be instructed to fill out an RMA
form (available online). You will be requested to provide product
model name and serial number (located on the back of your Monitor),
the original proof-of-purchase, your name and contact information, a
description of the problem & your credit card (VISA, MasterCard, or