Dodge 2011 Journey - User Guide - Manual (Page 95)

REPORTING SAFETY
DEFECTS IN THE 50
UNITED STATES AND
WASHINGTON, D.C.
• If you believe that your vehicle has a
defect that could cause a collision or
cause injury or death, you should
immediately inform the National
Highway Traffic Safety
Administration (NHTSA) in addition
to notifying the manufacturer.
• If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your
authorized dealer, and the
manufacturer.
• To contact NHTSA, you may either
call the Auto Safety Hotline toll free
at 1–888–327–4236 (TTY:
1–800–424– 9153), or go to
http://www.safercar.gov; or write to:
Administrator, NHTSA, 1200 New
Jersey Avenue, SE., West Building,
Washington, D.C. 20590. You can
also obtain other information about
motor vehicle safety from
http://www.safercar.gov.
In Canada
• If you believe that your vehicle has a
safety defect, you should contact the
Customer Service Department
immediately. Canadian customers
who wish to report a safety defect to
the Canadian government should
contact Transport Canada, Motor
Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to
http://www.tc.gc.ca/roadsafety/
• French Canadian customers who
wish to report a safety defect to the
Canadian government should contact
Transport Canada, Motor Vehicle
Defect Investigations and Recalls at
1-800-333-0510 or go to
http://www.tc.gc.ca/securiteroutiere/
CONSUMER ASSISTANCE
93