FORD 2003 Mustang v.1 - Manual (Page 179)

• Protection against covered repair costs after your
Bumper-to-Bumper Warranty expires.
You may purchase Ford ESP from any participating
Ford and Lincoln Mercury and Ford of Canada
dealer. There are several plans available in various
time, distance and deductible combinations which
can be tailored to fit your own driving needs. Ford
ESP also offers reimbursement benefits for towing
and rental coverage.
When you buy Ford ESP, you receive Peace-of-Mind
protection throughout the United States and Canada,
provided by a network of more than 5,000
participating Ford or Lincoln Mercury and Ford of
Canada dealers.
If you did not take advantage of the Ford Extended
Service Plan at the time of purchasing your vehicle,
you may still be eligible. Please contact your dealer
for further information. Since this information is
subject to change, please ask your dealer for
complete details about Ford Extended Service Plan
coverage options, or visit the Ford ESP website at
www.ford-esp.com.
THE DISPUTE SETTLEMENT BOARD
(U.S. ONLY)
The Dispute Settlement Board is:
• an independent, third-party arbitration program
for warranty disputes.
• available free to owners and lessees of qualifying
Ford Motor Company vehicles.
The Dispute Settlement Board may not be available in
all states. Ford Motor Company reserves the right to
change eligibility limitations, modify procedures
and/or to discontinue this service without notice and
without incurring obligations per applicable state law.
What kinds of cases does the Board review?
Unresolved warranty repair concerns or vehicle
performance concerns as on Ford and Lincoln
Mercury cars and Ford and Lincoln Mercury light
Customer Assistance
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