FORD 2011 Escape v.1 - Manual (Page 117)

Properly adjust the head restraint so that the top of the head restraint is
even with the top of your head and positioned as close as possible to the
back of your head. For occupants of extremely tall stature, adjust the
head restraint to its full up position.
WARNING: The adjustable head restraint is a safety device.
Whenever possible it should be installed and properly adjusted
when the seat is occupied.
To remove the adjustable head restraint, do the following:
1. Pull up the head restraint until it
reaches the highest adjustment
position.
2. Press and hold the adjust/remove
button, then pull up on the head
restraint.
Seating and Safety Restraints
117
2011 Escape (204)
Owners Guide, 1st Printing
USA (fus)