FORD 2015 Explorer - Manual (Page 465)

AppLink issues
Issue Possible
cause(s)
Possible solution(s)
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps. There is a
bluetooth bug on
some order
versions of the
Android OS that
may cause apps
that were found
on your previous
vehicle drive to
not be found
again if you have
not turned off
bluetooth. Reset the Bluetooth on your
phone by turning it off and then
turning Bluetooth back on. If
you are in your vehicle, SYNC
should be able to automatically
reconnect to your phone if you
press the
ЉPhoneЉ button.
My iPhone phone
is connected, my
app is running, I
restarted the app
but I still cannot
find it on SYNC. The USB
connection to
SYNC may need
to be reset. Unplug the USB cable from the
phone, wait a moment, and plug
the USB cable back in to the
phone. After a few seconds, the
app should appear in SYNC’s
Mobile Apps Menu. If not,
ЉForce CloseЉ the application
and restart it.
I have an Android
phone. I found
and started my
media app on
SYNC, but there
is no sound or
the sound is very
low. The bluetooth
volume on the
phone may be
low. Try increasing the Bluetooth
volume of the device by using
the device’s volume control
buttons which are most often
found on the side of the device.
464 SYNC®
2015 Explorer (exp)
Owners Guide gf, 2nd Printing, September 2014
USA (fus)