Dogtra iQ No Bark Collar User Manual

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Issues of replacement and refunds on units purchased less than 30 days from an authorized dealer
must be addressed to the dealer directly. If the products purchased from an authorized dealer are
after 30 days from the date of purchase, please send the units to iQ Pet for service and repair.
iQ Pet DOES NOT cover the cost of repairs and replacements due to misuse by the owner or dog,
improper maintenance, and/or lost units. Any water damage on the Water Resistant Handheld
Transmitters will not be covered. All replacement costs for either the handheld transmitter or
receiver/collar will be the owner’s responsibility.
The warranty is void if the unit has been altered or an unauthorized person has damaged the unit
while attempting repair work.
The removal of serial numbers from any iQ Pet products will void the warranty.
iQ Pet reserves the right to retain and discard any parts or accessories that have been found
damaged upon replacement and repair.

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If the unit is malfunctioning, please refer to the “Trouble Shooting Guide” in the Owner’s Manual
and call customer service at 1-888-811-9111, for technical support, before sending it to iQ Pet for
Service.
The cost of shipping products under warranty back to iQ Pet is the customer’s responsibility. iQ
Pet is not responsible for units damaged or lost in transition to iQ Pet. iQ Pet is not responsible for
loss of training time or inconvenience while the unit is in for repair work. iQ Pet does not provide
loaner units or any form of compensation during the repair period.
A copy of the sales receipt showing the purchase date may be required before warranty work is
initiated.
Please include a brief explanation outlining the problem and include your name, address,
city/state/zip code, daytime phone number, evening phone number, and email address. Or you can
visit our website at www.iqpetcollar.com for a service request form. If the repair costs are not
covered under warranty, we will call you for payment information and authorization. For any
questions concerning your iQ Pet products, call us toll free at 1-888-811-9111, M-F 8:30AM -
4:00PM, Pacific Standard Time, or email us at [email protected] for specific repair
inquiries.

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iQ Pet / Repairs
22912 Lockness Avenue,
Torrance, CA 90501
U.S.A.

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22912 Lockness Avenue, Torrance, CA 90501 U.S.A.

Tel: 310-534-0101 / Fax: 310-534-9111

Toll free: 1-888-811-9111 / Email: [email protected]

Website: www.iqpetcollar.com

by Dogtra Company