Warranty and repair information – Dogtra iQ Remote Trainer User Manual

Page 15

maintenance, and/or lost units. Any water damage on the

Water Resistant Handheld Transmitters will not be covered.

All replacement costs for either the transmitter or receiver

will be the owner’s responsibility.

The warranty is void if the unit has been altered or an

unauthorized person has damaged the unit while attempting

repair work.

The removal of serial numbers from any iQ Pet products will

void the warranty.

iQ Pet reserves the right to retain and discard any parts or

accessories that have been found damaged upon replacement

and repair.

Procedure for Repair Work

If the unit is malfunctioning, please refer to the “Trouble

Shooting Guide” in the Owner’s Manual and call customer

service at 1-888-811-9111, for technical support, before

sending it to iQ Pet for Service.

The cost of shipping products under warranty back to iQ Pet

is the customer’s responsibility. iQ Pet is not responsible for

units damaged or lost in transition to iQ Pet. iQ Pet is not

responsible for loss of training time or inconvenience while

the unit is in for repair work. iQ Pet does not provide loaner

units or any form of compensation during the repair period.

A copy of the sales receipt showing the purchase date may

be required before warranty work is initiated.

Please include a brief explanation outlining the problem

and include your name, address, city/state/zip code, daytime

phone number, evening phone number, and email address.

Or you can visit our website at www.iqpetcollar.com for

a service request form. If the repair costs are not covered

under warranty, we will call you for payment information

and authorization. For any questions concerning your iQ Pet

products, call us toll free at 1-888-811-9111, M-F 8:30AM

- 4:00PM, Pacific Standard Time, or email us at repair@

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Send repair units to:

iQ Pet / Repairs

22912 Lockness Avenue,

Torrance, CA 90501

U.S.A.

Warranty and repair information

WARRANTY AND REPAIR
INFORMATION

1-Year Comprehensive Warranty

iQ Pet provides the original purchaser with a 1-YEAR

WARRANTY for all products in the iQ Pet Series. The
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year, the cost of Parts, Accessories, Labor fees, and Shipping

fees incurred are the customer’s responsibility. Labor

fees will be variable depending on the extent of the work

required.

To Qualify for the iQ Pet Warranty

All products must be registered and/or a proof of purchase

is required to initiate repair work under warranty. To register

your iQ Pet product, log onto our website at www.iqpetcollar.

com, click on the warranty registration link, and fill out

the required information. Registration must be completed

within 30 days of purchase. If you do not have access to a

computer, you can call our toll free number at 1-888-811-

9111, and one of our customer service representatives will

your product within 30 days of purchase, we will accept all

products for repair with a proof of purchase. We strongly

recommend keeping the original receipt. If your product is

not registered and a proof of purchase is not available at the

time of service, iQ Pet will estimate the age of the unit by

the serial number. Serial number estimates can differ from

the actual purchase date. A serial number estimate is the only

method of determining an approximate date of purchase

without product registration or a proof of purchase.

Not Covered Under Warranty

iQ Pet DOES NOT offer warranty for products that have

been bought secondhand or as a resold product.

iQ Pet DOES NOT replace defective units or provide

refunds for products purchased from us after 30 days from

the date of purchase.

iQ Pet DOES NOT cover the cost of shipping outside of the

Continental United States.

Issues of replacement and refunds on units purchased less

than 30 days from an authorized dealer must be addressed

to the dealer directly. If the products purchased from an

authorized dealer are after 30 days from the date of purchase,

please send the units to iQ Pet for service and repair.

iQ Pet DOES NOT cover the cost of repairs and

replacements due to misuse by the owner or dog, improper

Warranty and repair information