Dogtra iQ Remote Trainer - Manual (Page 13)

22 23
Troubleshooting Guide
1. My dog is not reacting to the collar.
- Make sure the receiver is turned on. Place
the two red dots together to activate the
receiver.
- Be sure the collar strap is tight enough so
both contact points are touching the dog’s
skin.
- The contact points may be too short for
your dog’s thick or long coat. To place
an order for longer contact points, please
call 1-888-811-9111. If you are already
using longer contact points, you might
need to trim down the hair on the dog’s
neck, so both contact points are touching
the skin.
- The intensity level may be too low
IRU \RXU GRJ .HHS LQFUHDVLQJ WKH
stimulation until the dog responds
usually by neck movement, head
shaking, looking over his shoulder, etc.
(response may be very subtle so pay
attention.)
2. The LED indicator light comes on, but
I do not feel any stimulation.
- Your tolerance may be higher than your
dog’s. You may need to try the unit on
\RXU¿QJHUWLSVZKHUHVHQVLWLYLW\LVKLJKHU
Troubleshooting Guide
Maintenance
Basic maintenance
Be sure the rubber plugs are always
secured when the collar is in use. After
each session, carefully inspect your unit
for any missing parts or casing damage.
Broken casing on the receiver may affect
the waterproof guarantee of the unit. Rinse
the receiver after each session and clean off
any dirt or debris.
Storage maintenance
Your unit should be fully charged before
extended storage. During storage, the unit
should be charged every one month, and
once before the first use. When traveling,
try to store your units in room or slightly
warmer temperatures. Do not transport the
unit exposed in extreme climates.
Troubleshooting
If you suspect your unit is malfunctioning
please refer to the “Troubleshooting Guide”
before sending your unit in for service.
If you have any questions or concerns,
you may direct your inquiries to info@
iqpetcollar.com or call 1-888-811-9111.
Maintenance