Warranty & technical support, What is included in the blackbox warranty, What is not covered – Glyph BlackBox User Manual

Page 4: What is the warranty procedure, Contact us

What is included in the BlackBox warranty?

Your purchase of BlackBox from an authorized Glyph reseller includes a comprehensive three-year warranty.

Glyph warrants that your BlackBox purchase is free from material and mechanical defects. Proof of purchase

may be required to receive warranty service. If you are unable to provide a valid proof of purchase, the

warranty period wiill be calculated based on the original date of sale between Glyph and the authorized

reseller.

What is not covered?

The BlackBox warranty does not cover damage or accidental damage caused by misuse, modification, alter-

ation, tampering, an unsuitable operating environment, improper care, or failure caused by another product

for which Glyph is no responsible.

What is the warranty procedure?

1) Contact Glyph and obtain an RMA (Return Merchandise Authorization) number.

2) Carefully pack and ship your BlackBox to the address provided by the Glyph service representative. There

is no need to include cables of any kind, just the BlackBox unit. Be sure the box is clearly labeled with your

RMA number in several places.

Warranty & Technical Support

If at any time you have questions regarding BlackBox, please contact us using one of these methods:

Phone support

855.335.0345 (toll-free U.S. only)

607.275.0345 (international)

Web

www.glyphtech.com/support

NOTE:

Before contacting Glyph support, we recommend you gather the following information about your

configuration:

• BlackBox serial number (this is located on the bottom of your BlackBox)

• Operating System (Windows XP/7/8, Mac OS X 10.5, 10.6, 10.7 etc)