E-flite P-38/2 Motors/2 ESC Combo User Manual

Page 4

Inspection or Repairs
If your product needs to be inspected or repaired, please call for a Return Merchandise Authorization
(RMA). Pack the product securely using a shipping carton. Please note that original boxes may be
included, but are not designed to withstand the rigors of shipping without additional protection. Ship
via a carrier that provides tracking and insurance for lost or damaged parcels, as Horizon Hobby, Inc.
is not responsible for merchandise until it arrives and is accepted at our facility. Include your
complete name, address, phone number where you can be reached during business days, RMA
number, and a brief summary of the problem. Be sure your name, address, and RMA number are
clearly written on the shipping carton.

Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-
purchase date. Providing warranty conditions have been met, your product will be repaired or
replaced free of charge. Repair or replacement decisions are at the sole discretion of Horizon Hobby.

Non-Warranty Repairs
Should your repair not be covered by warranty and the expense exceeds 50% of the retail purchase
cost, you will be provided with an estimate advising you of your options. You will be billed for any
return freight for non-warranty repairs. Please advise us of your preferred method of payment.
Horizon Hobby accepts money orders and cashiers checks, as well as Visa, MasterCard, American
Express, and Discover cards. If you choose to pay by credit card, please include your credit card
number and expiration date. Any repair left unpaid or unclaimed after 90 days will be considered
abandoned and will be disposed of accordingly.

Motors requiring inspection or repair should be shipped to the following address (freight
prepaid):

Horizon Service Center

4105 Fieldstone Road

Champaign, Illinois 61822

E-flite is an exclusive brand of

Horizon Hobby, Inc.

(877) 504-0233