beautypg.com

Troubleshooting, General questions – Calibrated Software AVC-LongG Create v1 User Manual

Page 28

background image

Page | 29

Troubleshooting








General Questions

1.

I cannot see any of the ‘Calibrated AVC-LongG’ Compression Types when trying to export from my application?

Calibrated AVC-LongG Create plugins may not be properly installed:

On Mac OSX:

For PPro/AME CC/CC204 support, please make sure the ExpCalibratedAVCLongG.prm is in the folder

/Library/Application Support/Adobe/Common/Plug-ins/7.0/MediaCore

For PPro/AME CS6 support, please make sure the ExpCalibratedAVCLongG.prm is in the folder

/Library/Application Support/Adobe/Common/Plug-ins/6.0/MediaCore

For Compressor 3.5.3/4.1.2 support, please make sure the CalibratedAVCLongGPlugin.plugin is in the
folder

/Library/Application Support/Apple Qmaster directory


On Windows:

For PPro/AME CC/CC204 support, please make sure the ExpCalibratedAVCLongG.prm is in the folder

[System Drive]\Program Files\Adobe\Common\Plug-ins\7.0\MediaCore e

For PPro/AME CS6 support, please make sure the ExpCalibratedAVCLongG.prm is in the folder

[System Drive]\Program Files\Adobe\Common\Plug-ins\6.0\MediaCore



And make sure you have restarted your computer after installing.









6