Troubleshooting – Western Digital My Book Pro Edition Quick Install Guide User Manual
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Troubleshooting
If you have problems when installing or using this product, refer to this troubleshooting section or visit our support Web
site at
and search our knowledge base for more help.
**This WD drive is preformatted as a single FAT32 partition for compatibility with all Mac and Windows operating systems. The
FAT32 file system has a maximum individual file size of 4 GB and cannot create partitions larger than 32 GB in Windows 2000/XP;
however, Windows 2000/XP users can overcome these file size limitations by reformatting the drive to NTFS using the Disk
Management utility. See answer ID 1287 at
support.wdc.com
and article IDs 314463 and 184006 at support.microsoft.com for
further details.
How to
Answer ID
use the drive on a Macintosh and a PC simultaneously
291
format the drive to Mac OS format
287
obtain and reinstall the original software included on My Book
1425
install, partition, and format the drive in Windows XP
207
install, partition, and format the drive in Windows 2000
34
format the drive to the FAT32 file system**
1364
disable the setting that boots the system from the external drive
1201
restore FireWire performance after upgrading to Windows XP SP2
1427