Therasage RTB 5001 - Manual (Page 8)

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ONE YEAR LIMITED WARRANTY
MAINTENANCE AND
TROUBLESHOOTING
Other than regular cleaning, The Heated MassageBed by
Relax the Back requires no maintenance.
Apply general cautions for electrical home appliances:
• Keep the product clean and free of dust
• Unplug the unit and allow it to cool before cleaning.
• Clean only with a soft, slightly damp sponge.
• Never allow water or any other liquids to come into contact with the unit.
• Never use abrasive cleaners, brushes, gasoline, kerosene, or paint thinner to clean.
PROBLEMS SOLUTIONS
The bed turns on but the remote control does not
respond.
My front heat projector does not work at all.
The bed begins to work and
suddenly stops.
1. Turn the bed power switch off
2. Unplug the power cord from the wall.
3. Disconnect the remote control and the front heat
projector cords from the bed.
4. Reconnect the remote control and front heat
projector cords into the bed, making sure they go all
the way in.
5. Plug the power cord to the wall.
6. Turn the power switch on and test the bed to see if
the problem has been resolved.
One or more of the front heat projector lights are off You need to replace the light bulbs:
1. Unscrew the 6 bolts on the back of the front heat
projector
2. Replace the blown out light bulbs with 5W-12V
bulbs.
We recommend the Sylvania 5007 (R5W), which is easy
to find at any local auto parts store.
There is no power at all when I turn the switch on Unplug the cord from the wall and plug it back in. If
there is still no power you need to replace the fuse:
1. Unplug the Power Cord from the wall and the bed.
2. Using the tip of a screwdriver, remove the fuse box
located below the bed’s female power plug.
3. Replace the blown fuse with a 250V fuse; your bed
comes with a spare fuse clipped on the fuse box or
you can easily buy on in your local hardware store.
If the problem(s) persist after following all of the action steps, please contact your store for further
testing and repairing.
TROUBLESHOOTING
The Heated Shiatsu MassageBed by Relax The Back comes with a
limited parts and labor warranty for a period of one year from the date
of original purchase, except as noted below.
• The warranty does not cover damage caused by misuse or abuse,
accident, or any unauthorized alteration of the product.
• The decision to repair a product is made exclusively by
Relax The Back after receipt of the defective product. All warranty
claims must be accompanied by a copy of the original sales
receipt.
• This warranty is the complete and exclusive agreement between
you and Relax The Back. It supersedes all other written or oral
communications related to this product.
DISCLAIMER: Relax the Back and it’s affiliates do not provide medical
advice, education, or treatment. Far-infrared heat may not be right
for you and the information herein should not be relied upon in
making decisions about your health. Always consult your physician
for medical advice.
WARRANTY
INFORMATION