Telematrix DC640 - Manual (Page 38)

Agent Allows ACD Supervisor to select the Agent to call when using the Call Agent fea-
ture or enables the ACD Supervisor to check the status of all ACD Agent positions
when using the Display Agent Feature.
Agent Avail Allows the ACD Supervisor to require an Agent to receive available incoming
calls, even though the Agent has pressed the Not Ready key.
Agt Status Allows supervisor to monitor an Agent's status. Recommend Display Queue
Status.
Ans Agent Allows supervisor to receive a ring back when a Agent is calling the Supervisor.
Ans Emergency Allows supervisor to immediately answer emergency calls from Agents who have
the Emergency key.
Call Agent Allows supervisor to call an Agent directly.
Call Supv Allows the Agent to call the Supervisor directly.
Dis Agt Sum Allows supervisor to view Agent activity in ACD group.
Disp Queue Allows supervisor or Agent to view ACD queue status.
EMK Allows Agent to immediately conference and/or record abusive calls.
Emergency Same as EMK. Reports an abusive or threatening call to supervisor.
Flex Call Allows deactivation of conference caller to smaller group.
Force Call Can also use the Release key.
In Calls Allows Agent to answer Primary Directory calls using the first key on the set.
Interflow Allows Supervisor to reroute incoming calls from one ACD group to another.
LOB Agent enters a three (3) digit code to record the nature of the call for line of
business reporting.
MCH Activates the "Malicious Call Hold" feature.
Night Serv Allows supervisor to enable or disable Night Service handling.
Not Ready Allow agent to follow up on a transaction without being interrupted by the next
call.
Obs Agent Allows supervisor to monitor a conversation between an Agent and an ACD caller.
Park Activates the Call Park feature.
Pwr Features Multiple features adds a variety of C.O. provisioning services.
Queue Prioritizes incoming calls in a queue by order of arrival.
Queue Status Allows Supervisor to monitor the queue status of an ACD group.
Supervisor Allows Agent to select a supervisor to call.
Transfer Activates the Call Transfer feature.
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ACD Call Center Feature Keys
Note: Preprinted labels with the above featured names were provided in the original box.