Environmental Express HotBlock CURRENT - Manual (Page 3)

800.745.8218 / 843.576.1147 / www.environmentalexpress.com Environmental Express • 1
HotBlock™: Operation and Instruction Manual Warranty and Repair Policy
Limited Warranty
The Environmental Express HotBlock TM is warranted against defects in materials and workmanship when used in accordance
with applicable instructions, for a period of one year from the date of shipment. This warranty extends to parts, labor, and
any approved transportation charges. This warranty applies only to damage or failure caused by normal laboratory use. The
warranty is limited to product repair. If Environmental Express is unable to repair the HotBlock, the customer may, at his or
her option, receive a replacement unit or a full refund. Operating the HotBlock
TM at temperatures higher than 150°C will void
the warranty.
Environmental Express makes no other warranty, expressed or implied for this product with respect to merchantability, fitness
for a particular use or any other matter. Environmental Express is not liable for any consequential or compensatory damages
arising from use of, or in conjunction with this product. The maximum liability shall be the invoice price of this product.
2345 A Charleston Regional Pkwy • Charleston, SC 29492
Call 800.343.5319 or 843.881.6560 • www.environmentalexpress.com
Product Information:
Item # Date of Purchase
HotBlock™ Serial #
Please record the serial # of your HotBlock™ here for easy reference. Your serial # is located on the back of your HotBlock™.
Under Warranty Repair:
If the HotBlock™ should fail to operate within the warranty
period (one year from date of shipment) Environmental
Express will repair it and ship it back to the customer at
our expense. The remainder of the warranty period will
be honored from the original ship date. Environmental
Express will bear the cost of ground transportation both
to and from the customer’s location, and bear the cost of
any parts, labor and cleanup required. However, if it is
determined that the damage to the HotBlock™ was caused
by negligence or improper use, this warranty will not apply.
The warranty is also void if the system is used beyond its
intended purpose or in the event of any unauthorized
repair. In such cases, reasonable and customary repair
charges will apply. Repair charges will be quoted prior to
work being done.
Out of Warranty Repair:
If the HotBlock™ fails after the warranty period has lapsed,
the repair procedure is as follows:
First, notify an Environmental Express Technical Service
Representative of product’s failure and place an order for
repair. Whenever possible, our customer service technician
will walk you through possible troubleshooting scenarios
which may enable you to repair your block on site. (See the
troubleshooting section of this manual, pages 11-13).
If on site repair is not possible, the customer may return
the non-working unit to Environmental Express using
appropriate shipping containers and insurance. Repair
charges will be assessed and estimated prior to work being
done. Repair charges will include all freight costs as well as
reasonable and customary charges for parts and labor.
Repair Policies
Loaner HotBlocks™ MAY be available during the repair period. There are only a limited number of these units.
A reasonable charge for “cleanup” will be charged if a loaner is issued. The customer will be responsible for all
shipping charges associated with a loaner unit.