beautypg.com

IOGear GHPB32W4 User Manual

Page 72

background image

Technical Support

69

1) What is the purchase date and serial number of the product?
2) Were any messages displayed on the screen when the error occurred? If so, what

was the exact wording of the message?

3) What type of Computer are you using?
4) When does the problem occur?
5) Can the problem be reproduced? If so, what are the steps necessary to reproduce

the problem?

6) What version of the OS are you using?
7) Are you on a network? If so, what type of network is it?
8) What have you already tried to get the problem resolved?

This manual is related to the following products: