IOGear GHE135C User Manual

Page 32

Trouble Shooting

Basic Trouble Shooting

ION™

• Make sure the drive is turned on before you start-up your computer.
• Make your new IOGEAR® ION™ Drive is the only device hooked into the USB 2.0 or FireWire port.
• Do not use a hub or repeater in connecting your drive to the computer.
• Use the cable that was shipped with your ION™ Drive.
• Check all cable connections.
• Use other IOGEAR® cables if you have any extra.

Other Issues

At the very least, make sure your computer has all available updates provided by the manufacture of both your
hardware and software. Updates can be found at http://www.versiontracker.com or http://www.download.com.
Upgrade your CPU firmware to the latest revision. Please read all text on the download pages to determine
which firmware update is appropriate for your computer.

• Make sure you have Critical Updates from the Microsoft® Website at http://windowsupdate.microsoft.com;
then, click on “Product Updates,” select the latest Critical Update package for your Windows® OS, and
then click “Download.”