Fast & Fluid TMHC PC - Manual (Page 13)

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© Fast & Fluid Management, TMHC manual
Service
A - Introduction
Before calling your machine supplier or Service Department, please chec k whether you c an solve the
problem yourself. If you cannot, then call the Servic e Department for advic e. Have the model number and
serial number at hand (these can be found on the silver CE sticker at back of the m achine, next to the net
entry or behind the front door of the machine).
Use the Problem Solving chart below to judge whether you can solve a problem yourself or not. The tool
symbol (
) means you cannot solve the problem yourself and the Service Departm ent must be c alled. On
no occasion remove side panels yourself, this may only be done by trained servic e personnel. This c hart
does not include any of the malfunctions which are reported in an error message by the software. In the
event of a malfunction, these messages and possible solutions are displayed on the m onitor.
Attention! MOVING PARTS CAN CAUSE INJURY. Always turn off power
(e.g. by pressing emergency stop) before accessing moving parts.
B - Problem solving
Symptom Cause Action
No accurate dispensing Air bubble in pump Prime the pump (in software)
There is a blockage in the pump
Pouch is twisted Replace pouch
Pouch is empty with no software
notification
Replace pouch
No communication with
machine Reset the machine before starting
the PC
C - Service Department
If necessary, you can get in touch with your supplier or the local service department, or contact the
manufacturer directly. If you contact the m anufacturer, make sure that you have the m odel number and
serial number at hand. These can be found on the silver CE sticker at back of the m achine, next to the net
entry or behind the front door of the machine.
Fast & Fluid Management
P.O. Box 220
2170 AE Sassenheim, the Netherlands
Hub van Doorneweg 31
2171 KZ Sassenheim, the Netherlands
Tel: +31 (0)252 240 800
Fax: +31 (0)252 240 842 (service)
+ 31 (0)252 240 880 (general)