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9 troubleshooting – Philips HSB2313A-F7 User Manual

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17

USB device not supported

The USB device is incompatible with the

system. Try another one.

Timer does not work

Set the clock correctly.

Switch on the timer.


Clock/timer setting erased

Power has been interrupted or the power

cord has been disconnected.
Reset the clock/timer.


No picture on HDMI connection.

Check if the HDMI cable is faulty. Replace a

new HDMI cable.
Check if connected devices are authorized

HDMI compatible. If not, the audio/video

signal may not be output.

No sound on HDMI connection.

You may not hear any sound if the

connected device is non-HDCP compliant

or only DVI-compatible.

9 Troubleshooting

Warning

Risk of electric shock. Never remove the

casing of the product.

To keep the warranty valid, never try to repair the

product yourself.
If you have problems using this product, check

the following points before you request service.

If you still have a problem, visit www.philips.com/

welcome.
If you contact Customer Care Center, you will be

asked for the model and serial number of your

product. The model number and serial number are

on the back or bottom of your product. Write the

numbers here:
Model No. __________________________
Serial No. ___________________________
No power

Ensure that the AC adaptor of the main unit

is connected properly.
Ensure that there is power at the AC outlet.


No sound

Adjust the volume.

Check that the speakers are connected

correctly.
If there is no sound in the USB mode,

ensure that you have connected a USB

device that contains playable music.
If there is no sound in the AV mode, ensure

that you have connected AV devices to the

system correctly.

Remote control does not work

Before you press any function button, fi rst

select the source with the remote control.
Reduce the distance between the remote

control and the system.
Insert the batteries with its polarities (+/–

signs) aligned as indicated.
Replace the battery.

Aim the remote control directly at the

sensor on the front of the system.

Cannot display some fi les in USB device

The number of folders or fi les in the USB

device has exceeded a certain limit. This

phenomenon is not a malfunction.
The formats of these fi les are not

supported.

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