Philips VR960BPH - Manual (Page 69)

Limited Warranty (cont’d) 69
If your product is defective, you may be able to exchange it at the store from which it was purchased.
Most stores display a Return Policy. If not, ask the manager or sales associate how many days you have to exchange
a product with them. After the store’s return period has expired, you may exchange the product with Philips if you
have your original sales receipt.
To exchange your product with Philips (per the warranty conditions stated previously), remember:
•
If you exchange the product within 90 days of the original purchase, there is no cost to you.
• If you exchange the product more than 90 days after but less than one year after the day of original purchase,
your cost will be $29.95 plus sales tax.
• After 12 months from the day of original purchase, contact Philips Service Solutions Group at 1-800-531-0039
for information regarding out-of-warranty exchange.
• If you do not have your original sales receipt, or if you have any questions, call Philips Service Solutions Group at
1-800-531-0039.
To obtain a replacement product from Philips:
1. Complete the Exchange Form below.
2. Pack the product and its accessories (remote control, rf coaxial cable, owner’s manual, and car battery cord, if
applicable) in the original box or a suitable alternative. You will receive replacement accessories with your
replacement product. For packing details, call 1-800-531-0039.
3. Put the completed Exchange Form, a copy of the original sales receipt, and the proper payment in an envelope.
Do not staple or clip these items together. Label the envelope “Return Documents Enclosed.” Place this
envelope in the box with the product.
4. Seal the box with packing tape and return the product via United Parcel Service (UPS), insured and freight
prepaid, to:
Philips Consumer Electronics
El Paso Recovery Center
Suite A, 12375 Pine Springs Drive
El Paso, Texas 79927
A replacement will be sent to you via UPS within 48 business hours of Philips’ receipt of the product.
EXCHANGE INSTRUCTIONS
EXCHANGE FORM
Your Address (street address to which replacement should be delivered, no P.O. boxes allowed):
Name:
Street Address: Apt. #:
City: State: Zip Code:
Phone (day): Phone (night):
Payment Amount: __________
Method of Payment: (Check one. Please, no cash or CODs.)
_____
Check or money order
Account number Expiration date
_____ American Express ___________________________ __________
_____ Visa ___________________________ __________
_____ Novus/Discover ___________________________ __________
_____ Mastercard ___________________________ __________
Signature: _____________________________________________________________
Detailed reason for return, use additional paper if necessary: _____________________________________________
_______________________________________________________________________________________________
Remember, the return box should include the following:
•
The product,
• Completed Exchange Form and sales receipt,
• Accessories supplied with the product, and
• Payment, if applicable.