Help, Try these solutions to the most common problems – BT Diverse 5200 User Manual

Page 39

Diverse 5200 handset & charger ~ 4th Edition ~ 20th May ’03 ~ 5189

BT Diverse Helpline – 08457 908 070

Help

Try these solutions to the most common problems.

Problem

Possible cause

Solution

Handset not registering.

The base is not powered.

Make sure that the power supply

There are no batteries in the

is plugged in at the base and

handset.

switched on. Make sure that the
rechargeable batteries (included)
are fitted in the handset correctly.
Switch the handset off and then back
on again, place the handset on to the
base again and leave for approx.
1 minute to try registering again.

If this is still unsuccessful, then try a
manual registration (see page 12).

You have forgotten your base

You have changed the PIN.

Try entering the default PIN (0000).

station PIN number.

If you have changed the PIN and
cannot remember the number you
will need to contact the BT Diverse
Helpline on 08457 908070.

No display.

The handset is switched off.

Hold down RED PHONE for
1 second.

Charge or replace the batteries.

Nothing happens when you press

Keyguard may be switched on.

Hold down the # button for

any button.

1 second.

No connection between handset

Are you out of range of the base

Move closer to the base station.

and base station.

station.

Handset is not registered.

Charger is not switched on.

Check the mains power is connected
correctly.

Handset on the charger does not

Is another handset using the line

Maximum charging power is only

charge.

for a long time?

possible when no calls are being made.

Is the handset placed on the

Make sure that the handset is placed

charger properly?

in the charger correctly.
You will hear a confirmation tone.

Are the batteries in correctly?

Check that you have put the batteries
in the right way, you will hear a
confirmation tone.

HELP