Philips SHB9100-00 - Manual (Page 13)

11 EN
6 Frequently
asked questions
Bluetooth headset does not
switch on.
Battery is low.
• Charge the headset.
The audio cable is connected to the headset.
• Disconnect the audio cable.
Fail to pair with a mobile
phone.
Bluetooth disabled.
• Enable the Bluetooth feature on your
mobile phone and turn on the mobile
phone before you turn on the headset.
Pairing does not work.
The headset is not in pairing mode.
• Follow the steps described in this user
manual.
• Make sure that the LED light flashes
whiteand blue alternately before you
release . Do not stop holding the button
after seeing the blue LED only.
The mobile phone cannot
find the headset.
The headset may be connected to another
previously paired device.
• Turn the connected device off or move it
out of range.
Pairings may have been reset or headset has
been previously paired with other device.
• Pair the headset with the mobile phone
again as described in the user manual.
Voice dialing or redialing does
not work.
Your mobile phone may not support this
feature.
The other side cannot hear
me.
The microphone is muted.
• Press to enable the microphone.
The headset is connected to
a Bluetooth stereo enabled
mobile phone, but music will
play on the mobile phone's
speaker only.
The mobile phone may have the option to
listen to music via speaker or headset.
• Refer to the user manual of your
mobile phone on how to transfer the
music to the headset.
Audio quality is poor and
crackling noises can be heard.
The Bluetooth audio source is out of range.
• Reduce the distance between the headset
and the Bluetooth audio source, or
remove obstacles between them.