Philips 19B2502H99 - Manual (Page 18)

17
Additional Information
W h a t t o d o i f S o m e t h i n g i s n ’ t W o r k i n g
T T roubleshooting roubleshooting
Having trouble? Something not working? Before calling for help, try these suggestions.
H AVING THIS PROBLEM ? C HECK THESE ITEMS
No Picture Make sure the Power cable is plugged in the wall and back of the monitor.
(Power LED not lit) Power button on top of the monitor should be in the ON position.
Disconnect the monitor from the power outlet for about one minute.
No Picture Make sure the computer is turned on.
(Power LED is Amber Make sure the monitor cable is properly connected to your computer.
or Yellow) Check to see if the monitor cable has bent pins.
The Energy Saving Feature may be activated. See pages 6 and 15 for details.
No Picture Make sure the Brightness and Contrast controls are set correctly. See page 4 for details
(Power LED is Green) Make sure the monitor cable is properly connected to your computer.
Check to see if the monitor cable has bent pins.
Make sure the computer Power button is on.
Screen shows Make sure the monitor cable is properly connected to your computer. See Setting Up Guide.
Check to see if the monitor cable has bent pins.
Make sure the computer is turned on
when you turn on
the monitor.
Color appears blotchy The picture may need degaussing. See page 5 for details.
Remove any nearby magnetic objects.
Face the monitor East for best picture quality.
Missing one or Check user settings of Color Temperature. See pages 8 and 9 for details.
more colors Make sure the monitor cable is properly connected to your computer.
Check to see if the monitor cable has bent pins.
Dim Picture Adjust the Brightness and Contrast controls. See page 4 for details.
Check your video card and the manual instructions for it. It may be a non-VESA-DDC Standard card.
Picture is too large Adjust the Horizontal and/or Vertical Size. See pages 11 and 12 for details.
or too small Adjust the Zoom. See page 11 for details.
Edges of the picture The geometry controls require adjusting. See page 10 for details.
are not square
Picture has a double Eliminate the use of a video extension cable and/or video switch box.
image Face the monitor East for best picture quality.
Picture is not sharp Check to make sure Moire is switched off. See page 7.
Unstable Picture Increase your refresh rate. Consult your computer manual for details.
Windows ’95/'98 cannot Select “Super VGA” under S TANDARD D ISPLAY T YPES , or contact your video card manufacturer
find your video card for the right drivers.
For further assistance, contact Philips at (800) 835-3506 or (423) 475-0280.
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