Appendix: troubleshooting – Black Box IC136C User Manual

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USB CARD

Appendix: Troubleshooting

A.1 Problem/Solution

Problem: A device in your computer does not work, or
does not work properly, after the USB Card is installed.

Solution: There might be a hardware conflict between
the USB Card and another device. Try removing other
hardware cards in your system to isolate the source of
conflict. Once found, try changing the settings on the
other device.

A.2 Calling Black Box

If you determine that your USB Card is malfunctioning,
do not attempt to alter or repair the unit. It contains no
user-serviceable parts. Contact Black Box at 724-746-
5500.

Before you do, make a record of the history of the
problem. We will be able to provide more efficient and
accurate assistance if you have a complete description,
including: