6 troubleshooting – Philips SA4DOT02PN-37 User Manual
Page 13

11
EN
6 Troubleshooting
If SOUNDDOT is not working properly or the
display freezes, you can reset it without losing
data:
How do I reset SOUNDDOT?
• Insert a pen tip or other object into the
reset hole on SOUNDDOT. Hold until the
player shuts down.
• If the reset option is unsuccessful, recover
SOUNDDOT through Philips Device
Manager:
1
On your PC, launch Philips Device
Manager.
2
Enter the recovery mode:
a
Switch off SOUNDDOT.
b
Press and hold the volume button
, and then, connect SOUNDDOT
to your PC.
c
Keep holding the button until
Philips Device Manager recognizes
SOUNDDOT and enters the
recovery mode.
3
Start the recovery process:
a
On Philips Device Manager, click the
Repair button. Follow the onscreen
instructions to complete the recovery
process.
b
When the recovery is completed,
disconnect SOUNDDOT from your
PC.
4
Restart SOUNDDOT.