Philips SENSEO® Viva Café Kaffeepadmaschine - Manual (Page 21)

Problem Solution
Water leaks from the
coffee machine.
Make sure that:
the water reservoir has not been filled beyond the MAX level;
the sieve in the centre of the pod holder is not clogged. If it is, unclog the
sieve by holding the pod holder under a running tap;
the coffee pod has been put properly in the centre of the pod holder;
the sealing ring has not got stuck under the edge of the water distribution
disc (see figure 1 at the beginning of this user manual).
the water drops on the worktop are not the result of placing or removing
the water reservoir or removing used coffee pods.
you do not remove the water reservoir when the coffee machine is heating
up. This may cause water that normally ends up in the water reservoir to leak
out of the machine.
In all other cases, contact the Philips Consumer Care Centre in your country.
I cannot take the
coffee spout out of
the machine.
You can only remove the coffee spout after you have removed the
coffee collector.
I cannot open the lid. A vacuum may have temporarily formed under the lid.
Switch off the machine. Pull up the lever as far as it goes and wait 24 hours
before you open the lid. You may need to use quite some force.
Make sure that the sieve in the centre of the pod holder is not clogged.
If it is, unclog the sieve by holding the pod holder under a running tap.
If necessary, you can use a washing-up brush to unclog the sieve.
Make sure you do not move the SENSEO
® machine. Moving the machine,
placing it outdoors or in a cool or cold environment does not accelerate
the unlocking of the lid.
Do nOt put the SENSEO
® machine in the fridge or freezer, as this does
not accelerate the unlocking of the lid.
If problems continue to occur, contact the Philips Consumer Care Centre
in your country.
The coffee machine
produces less coffee
than before.
Perhaps the sieve in the centre of the pod holder is clogged. If this is the
case, unclog the sieve by rinsing the pod holder under a running tap.
Use a washing-up brush to clean the sieve, if necessary.
Descale the machine (see chapter ‘Descaling’).
I cannot close the
lid properly.
Check if a used coffee pod is sticking to the water distribution disc.
If this is the case, remove the used pod.
Check if you used the correct pod holder. Use 2 pods in combination with
the deeper 2-cup pod holder qq. Use 1 pod in combination with the
1-cup pod holder q.
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