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Troubleshooting – Whirlpool WGD98HEBU User Manual

Page 15

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15

Dryer Results

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help -

In Canada www.whirlpool.ca for assistance and to possibly avoid a service call.

If you experience

Possible Causes

Solution

Door not closed completely.

Make sure the dryer door is closed completely.

Press and hold the START/PAUSE button 2-5 seconds.

Household fuse is blown or circuit

breaker has tripped.

There may be 2 household fuses or circuit breakers for the

dryer. Check that both fuses are intact and tight, or that both

circuit breakers have not tripped. Replace the fuse or reset the

circuit breaker. If the problem continues, call an electrician.

TROUBLESHOOTING

Dryer will not run

START/PAUSE button not pressed

firmly or held long enough.

Dryer Operation

Incorrect power supply.

Electric dryers require 240-volt power supply.

Check with a qualified electrician.

Wrong type of fuse.

Use a time-delay fuse.

Other Issues

Other performance

or operation issues

Refer to the built-in troubleshooting

feature on the dryer.

See the instructions above to access the built-in troubleshooting

menus using the MORE INFO button.

Clothes are not drying

satisfactorily or drying

times are too long

Lint screen is clogged with lint.

Clean lint screen before each load.

The Air Only temperature setting

has been selected.

Select the correct temperature for the types of garments

being dried. See “Cycle Guide”.

Run the dryer for 5-10 minutes. Hold your hand under

the outside exhaust hood to check air movement. If you

do not feel air movement, clean exhaust system of lint

or replace exhaust vent with heavy metal or flexible metal vent.

See “Installation Instructions”.

The exhaust vent or outside

exhaust hood is clogged with lint,

restricting air movement.

The exhaust vent is not the correct

length.

Check that the exhaust vent is not too long or has

too many turns. Long venting will increase drying times.

See “Installation Instructions”.

The exhaust vent diameter is not

the correct size.

The dryer is not level.

Use 4" (102 mm) diameter vent material.

Clothes not contacting the moisture sensors during Automatic

cycles. See “Level the Dryer” in the Installation Instructions.

The dryer is located in a room with

temperature below 40ºF (4ºC).

Proper operation of dryer cycles requires temperatures above

40ºF (4ºC).

The dryer is located in a closet.

Closet doors must have ventilation openings at the top

and bottom of the door. The front of the dryer requires

a minimum of 1" (25 mm) of airspace, and, for most

installations, the rear of the dryer requires 5" (127 mm).

See “Installation Instructions”.

The load is too large and heavy

to dry quickly.
Fabric softener sheets are blocking

the grille.

The air outlet grille is just inside the door, behind the lint screen.

Check that it is not blocked by a fabric softener sheet.

Use only one fabric softener sheet, and use it only once.

Separate the load to tumble freely.

This manual is related to the following products: