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Customer care – Glen Dimplex Home Appliances Ltd Beiling Built-in Electric Microwave Oven 82757900 User Manual

Page 38

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CUSTOMER CARE

FAQs
What parts of the appliance can be

washed in a dishwasher?
• Any enamelled parts such as the grill-

pan can be cleaned in a dishwasher,

as can oven shelves and shelf guides.

What parts must NOT be cleaned in a

dishwasher?
• Parts such as burner skirts and caps,

control knobs and any cast iron items

must not be cleaned in a dishwasher,

they should be cleaned with hot

soapy water and a nylon brush once

they are cool enough.

There’s been a power failure and the

product won’t work.
• Switch off the electricity supply.
• When the power returns switch the

electricity supply back on and re-set

any programmer/clock to the correct

time of day.

My oven is a single combined oven

and grill - can I use both functions

together?
• No. You can only use one or the

other.

Why is there condensation on the

doors?
• Condensation is caused by hot, moist

air meeting a cooler surface (i.e. the

oven door). You cannot always pre-

vent it, but you can minimise it when

it happens by doing the following:

• Pre-heat the oven at a high tempera-

ture before putting food in the oven,

and cover the food you are cooking

wherever possible.

• Whenever you can, cook wet foods at

higher temperatures.

• Don’t leave food in the oven to cool

down.

• Automatic cooking will normally pro-

duce condensation when the oven is

cooling down with food inside.

Should the cooling fan continue to

run once the appliance has been

switched off?
• Yes. This is to make sure that you

can always touch the control knobs to

make temperature adjustments, and

turn your appliance off.

What is a Multifunction oven?
• A multifunction oven combines a va-

riety of features, which are explained

fully earlier in this book (if fitted),

it allows you more flexibility when

cooking.

The neon on my appliance keeps

going out and coming back on again

- is this right?
• Yes. In most cases the neon (if fitted)

will cycle on and off to show that

oven is maintaining your temperature

choice.

Call Customer Care for a Service

Engineer’s visit if:
• You find that the oven becomes hot-

ter at a particular temperature - the

thermostat may need replacing.

• The cooling fan fails to work.