AT&T 1872 User Manual

Page 4

If you have difficulty operating this phone,
try the suggestions below. If you still have
trouble, call 1 800-722-9125.

NO DIAL TONE

❥

Make sure all plugs are connected

properly. Inspect the line cord connections
at the modular jack and at the telephone.
Also inspect the coiled handset cord con-
nection at both ends.
❥

Unplug the telephone and connect it

to another modular jack.

CALL CANNOT BE DIALED,

OR IS DIALED SLOWLY

See “Setting Up the System” in Installa-
tion to set the Dial Mode switch. If you
have pulse dialing service you cannot dial
numbers with the switch set to TT (touch
tone). Set the switch to DP (dial pulse),
then hang up and dial again.

PROBLEMS WITH MESSAGE WINDOW

OR INDICATOR LIGHTS

Make sure all plugs are connected
properly. Inspect the line cord connections
at the modular jack and at the telephone.
Make sure the power cord is securely
plugged into an electrical outlet not
controlled by a wall switch.

TELEPHONE DOES NOT RING

❥

Make sure the Ringer Volume switch

for the silent line is set to LO or HI.
❥

If there are several other telephones

on the same line, try disconnecting some
of the other telephones. Having too many
telephones connected can also create
problems such as low ringer volume, or
impaired sound quality during calls.

LOW BATTERY LIGHT IS ON

❥

Make sure the batteries are installed

correctly.
❥

If the light remains on, replace all 4

batteries with new batteries.

L1 or L2 ON/OFF LIGHT

FLASHES RAPIDLY

If both lights are flashing, then memory
may be full. See “When Memory is Full.”
If one or the other light is flashing, the

flashing line might be set to Announce
Only, and no announcement is recorded for
that line. If you recorded an announce-
ment for AO, it might have been lost in a
power failure. Try recording a new an-
nouncement for AO, or switch to a differ-
ent announcement. See “Recording an
Announcement.”

SYSTEM DOES NOT DISCONNECT

WHEN YOU ANSWER FROM

ANOTHER TELEPHONE

The answering system will not always dis-
connect if you answer the call from another
phone at the same time that the system
answers. To stop the answering system,
press

S, or quickly press and release

the switchhook on the phone you are using.

TIME AND DAY FLASH

IN MESSAGE WINDOW

If the clock stops running because of a
power failure, the time and day flash in the
Message Window to indicate that the clock
should be reset. See “Setting the Clock.”

SYSTEM DOES NOT RESPOND TO

REMOTE COMMANDS

❥

If power failed when the backup

batteries were missing, or battery power
was low, the Remote Access Code might
have returned to its factory setting. See
“Remote Access Code.”
❥

If you are using dial buttons to enter

remote commands, make sure you are call-
ing from a touch tone phone. When you
dial a number, you should hear tones; if
you hear clicks instead, the phone is not
using touch tone service.
❥

Some telephones transmit only one

brief tone each time you press a number.
If you are using one of these telephones,
the answering system might not detect the
Remote Access Code while the announce-
ment is playing. Wait until the announce-
ment is over and enter the code again.
❥

There might be noise interference on

the phone line you are using. Press firmly
on the number buttons.
❥

Make sure you are entering the

Remote Access Code correctly.
❥

If you are using voice-activated

commands, make sure you are responding
to the prompts in a clear, audible voice.

MESSAGES ARE INCOMPLETE

❥

The system can accept messages up

to 4 minutes long. If a caller leaves a very
long message, part of it might be lost when
the system disconnects the call after 4
minutes.
❥

If the caller pauses for more than 7

seconds, the system stops recording and
disconnects the call.
❥

If the system’s memory fills up

during a message, the system stops
recording and disconnects the call.

LINE DOES NOT ANSWER AFTER

CORRECT NUMBER OF RINGS

❥

Make sure the ON/OFF light for that

line is on. See “Setting the System to
Answer Calls.”
❥

If the Toll Saver feature is on, the num-

ber of rings changes from 4 to 2 or from 6
to 4 if a new message has been recorded in
any of the mailboxes. See “Toll Saver.”