ARCHOS AV400 Series User Manual

Page 35

WWW.ARCHOS.COM

United States & Canada

Europe & Asia

ARCHOS Technology
3, Goodyear - Unit A
Irvine, CA 92618 USA
Phone: 1 949-609-1483
Fax:

1 949-609-1414

ARCHOS S.A.
12, rue Ampère
91430 Igny
France
Phone: +33 (0) 169 33 169 0
Fax:

+33 (0) 169 33 169 9

United Kingdom

Germany

ARCHOS (UK) Limited
3 Galileo Park
Mitchell Close
West Portway Andover
SP103XQ Andover
United Kingdom
Phone: +44 (0) 1264 366022
Fax:

+44 (0) 1264 366626

ARCHOS Deutschland GmbH
Bredelaerstrasse 63
40474 Düsseldorf
Germany
Tel:

+49 211 1520 384

Fax:

+49 211 1520 349

Troubleshooting

20.1

USB Connection issues

Problem: I cannot get my AV400 to be recognized by the computer.
Solutions:
•

•

drivers.

• If you installed the Windows 98SE driver on your Windows

XP, 2000,

or ME edition, this could cause problems. Uninstall that driver and then
reinstall the generic Windows

Mass Storage Device driver.

• If using a USB hub, try connecting without using the hub (some hubs

are not powered and may not work with the AV400).

• If using a USB port in the front of your computer, try a USB port in the

back. Front USB ports are often from non-powered hubs.

• Do not connect to a USB port repeated through a keyboard.
• On old computers, the USB driver software on your computer may be

out of date. Find your USB chipset type by going to My Computer >
Properties > Device Driver > Universal Serial Bus (USB) Controllers >
Host Controller. You may have a chipset VIA, Intel, SIS or another. It
is possible that you do not have the latest software drivers for these
chipsets. For VIA updates, check out www.viaarena.com. For Intel
check out www.intel.com. For SIS, uninstall the driver and reinstall the
Windows default USB controller drivers.

• If using a laptop computer and a docking station, try connecting

without the docking station.

• If Macintosh

OS 10.1.x says it cannot mount the volume, you can use

Disk Utility to reformat the Jukebox hard disk to type MS DOS FAT32.

, not a Windows

machine. You should update to version 10.2.4 or better.

• On older computers, make sure in your system BIOS the USB port is

checked “ON” not “Off”. Usually this just happens on old machines.

• On older Win98SE computers, if there is a line “lastdrive=” in the

• If the Files Allocation Table (FAT) gets corrupted, the AV400 may not