Lenovo IdeaPad Z585 Notebook - Manual (Page 2)

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Lenovo limited warranty
„ How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you
may obtain warranty service by contacting Lenovo or a Lenovo approved
Service Provider. A list of approved Service Providers and their telephone
numbers is available at:
www.lenovo.com/support/phone.
Warranty service may not be available in all locations and may differ from
location to location. Charges may apply outside a Service Provider's normal
service area. Contact a local Service Provider for information specific to your
location.
„ Customer Responsibilities for Warranty Service
Before warranty service is provided, you must take the following steps:
• follow the service request procedures specified by the Service Provider
• backup or secure all programs and data contained in the product
• provide the Service Provider with all system keys or passwords
• provide the Service Provider with sufficient, free, and safe access to your
facilities to perform service
• remove all data, including confidential information, proprietary
information and personal information, from the product or, if you are
unable to remove any such information, modify the information to prevent
its access by another party or so that it is not personal data under
applicable law. The Service Provider shall not be responsible for the loss or
disclosure of any data, including confidential information, proprietary
information, or personal information, on a product returned or accessed
for warranty service
• remove all features, parts, options, alterations, and attachments not
covered by the warranty
• ensure that the product or part is free of any legal restrictions that prevent
its replacement
• if you are not the owner of a product or part, obtain authorization from the
owner for the Service Provider to provide warranty service
„ What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the specified problem
determination and resolution procedures.