Lenovo Flex 10 Notebook Lenovo - Manual (Page 2)

2
Lenovo limited warranty
• backup or secure all programs and data contained in the product
• provide the Service Provider with all system keys or passwords
• provide the Service Provider with sufficient, free, and safe access to your facilities to perform
service
• remove all data, including confidential information, proprietary information and personal
information, from the product or, if you are unable to remove any such information, modify
the information to prevent its access by another party or so that it is not personal data under
applicable law. The Service Provider shall not be responsible for the loss or disclosure of any
data, including confidential information, proprietary information, or personal information, on
a product returned or accessed for warranty service
• remove all features, parts, options, alterations, and attachments not covered by the warranty
• ensure that the product or part is free of any legal restrictions that prevent its replacement
• if you are not the owner of a product or part, obtain authorization from the owner for the
Service Provider to provide warranty service
 What Your Service Provider Will Do to Correct Problems
When you contact a Service Provider, you must follow the specified problem determination and
resolution procedures.
The Service Provider will attempt to diagnose and resolve your problem by telephone, e-mail or
remote assistance. The Service Provider may direct you to download and install designated
software updates.
Some problems may be resolved with a replacement part that you install yourself called a
“Customer Replaceable Unit” or “CRU.” If so, the Service Provider will ship the CRU to you for
you to install.
If your problem cannot be resolved over the telephone; through the application of software updates
or the installation of a CRU, the Service Provider will arrange for service under the type of
warranty service designated for the product under “Part 3 - Warranty Service Information” below.
If the Service Provider determines that it is unable to repair your product, the Service Provider will
replace it with one that is at least functionally equivalent.
If the Service Provider determines that it is unable to either repair or replace your product, your
sole remedy under this Limited Warranty is to return the product to your place of purchase or to
Lenovo for a refund of your purchase price.
 Replacement Products and Parts
When warranty service involves the replacement of a product or part, the replaced product or part
becomes Lenovo’s property and the replacement product or part becomes your property. Only
unaltered Lenovo products and parts are eligible for replacement. The replacement product or part
provided by Lenovo may not be new, but it will be in good working order and at least functionally
equivalent to the original product or part. The replacement product or part shall be warranted for
the balance of the period remaining on the original product.