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Lenovo G405 Notebook User Manual

Page 31

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Chapter 4. Troubleshooting

27

BIOS password problems

I forgot my password.

If you forget your user password, you must ask the
system administrator to reset your user password.

If you forget your HDD password, a Lenovo
authorized servicer cannot reset your password or
recover data from the hard disk. You must take your
computer to a Lenovo authorized servicer or a
marketing representative to have the hard disk drive
replaced. Proof of purchase is required, and a fee will
be charged for parts and service.

If you forget your administrator password, a Lenovo
authorized servicer cannot reset your password. You
must take your computer to a Lenovo authorized
servicer or a marketing representative to have the
system board replaced. Proof of purchase is required,
and a fee will be charged for parts and service.

Sleep problems

The critical low-battery error
message appears, and the
computer immediately turns
off.

The battery power is getting low. Connect the AC
power adapter to the computer, or replace the battery
with a fully charged one.

The computer enters
sleep mode
immediately after Power-on
self-test (POST).

Make sure that:
- The battery is charged.
- The operating temperature is within the acceptable

range. See “Chapter 2. Use and care Information” of
Lenovo Safety and General Information Guide.

Note:

If the battery is charged and the temperature is within range, have the computer serviced.

This manual is related to the following products: